Delete your account

You can delete your OraTek CRM account at any time. This page explains exactly what happens, what stays, and how to get it done — both for users who are signed in right now and for anyone who needs to find this page from the App Store or Google Play listing.

The fastest path (you're signed in)

Open the CRM, go to Settings, scroll to the Delete account card, and click the red button. You'll be asked to type your email to confirm.

Open Settings → Delete account

The fastest path (you're not signed in)

Sign in first, then follow the steps above. If you can't sign in — locked out, forgot password, account already disabled — email support@oratekdx.com from the address on your account. We respond within 1 business day.

What gets deleted

• Your name, email, phone number, avatar, and any home/personal contact fields on your user row.
• Any OAuth links (Google, Apple, Gmail/Calendar grants).
• Your AI provider API key, if you saved one.
• Two-factor authentication secrets.
• Every push-notification token (web push subscriptions + iOS/Android device tokens).
• Your personal user preferences (theme, dashboard layout, chat notification settings).
• Every active session — you're signed out of every device immediately.

What stays

The CRM is a multi-tenant business product. Work you did on behalf of your organization belongs to the organization, not to you personally, and gets re-attributed to "Deleted user":

• Deals, contacts, and tasks you owned.
• Messages you sent in team chat.
• Notes and call logs you wrote.
• HR records and commission rows kept for legal/financial retention.
• Audit-log entries (for security review compliance).

This split matches Apple App Store Review Guideline 5.1.1(v) and Google Play's Data Safety policy — both explicitly carve out "data that belongs to a business account" from the personal-data deletion requirement.

The 30-day recovery window

Soft delete first, then a hard purge 30 days later. If you change your mind within those 30 days, an org admin can restore your account (this also restores your role, team membership, and the original email you signed up with). After the window closes, the row is hard-deleted and there's nothing to restore.

Re-signing up later

You can register again with the same email after the soft-delete completes. The CRM keeps that email reserved for the deleted row until the hard purge, so for the first 30 days you'd need to use a different email; after that, the original is free.

Questions

Reach engineering@oratekdx.com for anything not covered above. Our privacy practices live at /privacy.